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TERMS & CONDITIONS

The Renter hereinafter referred to as ORIENT CEYLON CAR RENTAL LLC does hereby rent out the vehicle to the HIRER subject to all the following terms and conditions and the HIRER acknowledges that he/she is bound thereby.

1. INSURANCE / ACCIDENT / DAMAGES

A. Vehicles rented from ORIENT CEYLON CAR RENTAL LLC are only insured for driving on paved roads within the UAE.

B. The vehicle is insured only for those drivers whose licenses are registered in this rental agreement.

C. In case of any damage to the vehicle, a police report must be obtained by the Hirer otherwise the Hirer will be held accountable for all damage repair costs.

D. All vehicles are comprehensively insured. Hirer's liability will be limited to insurance excess charge of AED 1500 in case of an accident where the Hirer is at fault (as per the police report). This charge is also applicable for "Hit and Run" and "Damages from Parking" cases where the other party is not identified in the police paper. In addition to these, Hirer is liable to pay a 10 days car rental amount for all the above three cases.

E. Windshields, tyres, wheels, tools and wheel cap damages are not included in the insurance.

F. The vehicle is not insured for driving outside the UAE territory. The vehicle is not insured for any damage or loss if used for off-road driving, rallying, racing, drifting, driving in standing water, driving under the influence of alcohol or drugs and for any damage or loss to personal belongings or luggage.

G. The Hirer agrees that in case of an accident where it is declared Total Loss (vehicle beyond economical repair) by the insurance company, the Hirer has to pay to the company 30% of the purchase value of the vehicle (if the vehicle is less than 12 months old from the date purchase) or 20% of the purchase value (if the vehicle is between 12 to 36 months old from the date purchase).

H. Repairs done by third-party garages and mechanics will not be acceptable.

I. Non-compliance with the above terms will make the Hirer, fully responsible and liable for any damages, fines, penalties and charges.

2. CHARGES / PAYMENTS

A. All rental periods are calculated on a 24-hour basis. There is a 2-hour grace period for returning the vehicle and thereafter full day rent will be charged. However cars are to be returned during the working days and within the working hours (10AM-8PM).

B. Rental amount, Salik and all our service charges are subject to VAT @ 5%.

C. The Hirer is allowed to drive 200KM per day for daily/weekly contracts and 4500KM for monthly contracts. Additional usage will be charged at the rate of AED 0.50 per KM.

D. The Salik/Darb toll charge will be AED 5 per crossing. For daily/weekly contracts, the Hirer has to pay the toll charges immediately when contract ends and for monthly contracts with each 30 days invoice.

E. All Fines incurred during the rental period will be the responsibility of the Hirer. The Hirer will be charged: Actual Fine Amount + Knowledge Fee (if any) by Govt + AED 20 Service Charge for each fine. The Hirer will be required to pay all fines immediately upon notification.

F. The Hirer agrees to pay a minimum AED 500 as cleaning charge for Smoking smell or ashes or damage inside the car.

G. The Hirer agrees to pay AED 250 as car wash charge if the vehicle is Returned Dirty.

H. Cheque bounce charge will be AED 300 for each Cheque Returned.

I. The vehicle is to be returned after the rental period with the Same Fuel Level as when it was hired. Fuel charges may apply if the fuel level is significantly lower.

J. Hirer will be responsible for the loss of any keys. The minimum charge for a Lost Key will be AED 1500. Actual charges will depend on the category of vehicle that is rented.

K. The Hirer undertakes not to put stickers or Modify the Vehicle in any manner. If the Hirer does so, then he/she will be liable for a compensation fee of AED 500 in addition to any fines imposed by the government authorities.

L. Pets are not allowed in the vehicle. Cleaning charge of AED 500 applies for violating this.

M. The Hirer will be liable to pay ORIENT CEYLON CAR RENTAL LLC the Impounding Charges plus loss of Rental Charges in the case of the vehicle being impounded by any legal authorities. The Hirer will also be liable to pay the Parking Charge (if any), if the impounded vehicle is parked in private parking by the legal authority.

3. VEHICLE USAGE / MAINTENANCE / SERVICE

A. The Hirer is to make sure that the vehicle rented is always parked in a safe, secure location and that all doors are kept locked. Hirer will be responsible for any damage caused to the vehicle.

B. The Hirer undertakes to keep the car in good condition by periodically checking the oil, water, and tyre pressures and informing us of any mechanical, tyre or electrical problems.

C. The Hirer needs to report to us any signal that appears on the screen for warning of any type of maintenance. The Hirer shall bear any damages as a result of driver misuse including an administration fee for not reporting any faults and continuing to drive the vehicle.

D. ORIENT CEYLON CAR RENTAL LLC will inform the Hirer about the next service due date or due KM. Vehicles that were not serviced on the due date or due KM and have experienced damage will be the responsibility of the Hirer. The Hirer will be charged with all repairing costs. The rental period will be extended to cover the time taken to repair the damages.

E. Hirer shall not allow any third party to repair the rented vehicle without written consent from ORIENT CEYLON CAR RENTAL LLC.

F. The Hirer is liable to repair all tyre punctures. Damages to the tires due to puncture will be inspected upon by the inspection team and the Hirer may be charged.

G. In the case of vehicle breakdown, ORIENT CEYLON CAR RENTAL LLC will provide a same or similar replacement car as soon as possible.

4. SECURITY DEPOSIT

A. A Refundable Security Deposit of AED 1500 to AED 2500 will be taken from the Hirer at the start of contract.

B. Security Deposit will be held for 30 calendar days from contract close date to accommodate for late updated fines and toll charges incurred by the Hirer.

C. Deposit cannot be used to pay already updated fines and tolls in the RTA and Police websites which has to be paid separately by the Hirer before closing the contract.

D. In case of overseas transfer of Deposit, Transfer Fee charged by the bank or any financial institution will be charged from the Deposit amount.

5. OTHER TERMS AND CONDITIONS

A. Vehicles taken on rent from ORIENT CEYLON CAR RENTAL LLC may only be driven within the geographical boundaries of the United Arab Emirates.

B. ORIENT CEYLON CAR RENTAL LLC shall not be held accountable for any loss of goods.

C. ORIENT CEYLON CAR RENTAL LLC reserves the right to recall a vehicle at any time - if the Hirer has violated any of the company's terms and conditions.

D. Rental amount once paid is not refundable for early termination of contract and for recall of vehicles by ORIENT CEYLON CAR RENTAL LLC for violating the company's terms and conditions.

E. The Hirer agrees that it will be illegal to drive in the UAE with a driving license from abroad once UAE residency is obtained. Contract must be closed and settled if the Hirer becomes a resident and doesn't have a UAE issued driving license.

F. ORIENT CEYLON CAR RENTAL LLC reserves the right to make modifications to its terms and conditions without prior notice to any parties.

G. Long term contracts can only be closed with a 30 days prior written notice from either party (Hirer or ORIENT CEYLON CAR RENTAL LLC)

Explore Dubai with Orient Car Rental

At Orient Ceylon Car Rental, we provide a diverse fleet of well-maintained vehicles, ensuring quality service for residents and visitors to explore Dubai in style and comfort at competitive rates.

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Diverse Fleet of Vehicles

Our mission is to offer freedom and flexibility for all travel needs, whether for luxury, business, or family adventures, ensuring a safe and enjoyable driving experience in Dubai and beyond.